An ombudsman provides enhanced communication and initial problem solving to potential complaints and questions concerning real estate related transactions and relationships. Involving the Ombudsman begins with a phone call or written inquiry. The ombudsman has considerable latitude to resolve complaints including but not limited to:


  • answering questions or providing information
  • making contact with the REALTOR® and/or REALTOR®’s broker that is the subject of the inquiry to encourage communication
  • suggesting a face to face meeting of the parties including offering the association facilities to bring the parties together


The Ombudsman is not an attorney. Any information shared via the Ombudsman should not be used as a substitute for advice from legal counsel. The Ombudsman will not act as a mediator but may recommend mediation if the situation warrants it and assist in identifying a mediator if the parties are willing.

Requesting Ombudsman assistance does not preclude any party from filing a formal complaint. Once a formal complaint is filed, the Ombudsman process will cease. The Ombudsman may not be called upon to testify or otherwise provide witness in any subsequent ethics, arbitration, or mediation proceeding.

Should you have any questions about the Ombudsman Program, please contact Paula Tansey at or call 610-560-4800.


2019 Code of Ethics
What the Code of Ethics Means to Consumers